Services · Managed IT
Managed IT
A full IT department, without the department.
When you partner with Raven, you get the whole function: helpdesk, patching, monitoring, vendors, purchasing. Handled by people who know your business, so a call for help doesn’t feel like a call center.
At a glance
What’s included
- End user support and helpdesk
- Patch management, tested before it ships
- Vendor management, start to finish
- 24/7/365 monitoring and response
- Procurement and lifecycle planning
Priced per user, per month. Everything above is in the number.
The details
What you get every month.
The unglamorous work that keeps a firm running. Done quietly, documented, and reported back to you in plain English.
End User Support and Helpdesk
Something broke, or you just have a question. Raven support listens first, then fixes it. Because we know your business and your setup, the fix is faster and the experience is a lot less frustrating.
Patch Management
Updates keep your systems secure and running well, but a bad patch can ruin a Tuesday. We decide what’s needed, test it, and roll it out behind the scenes with as little disruption as possible.
Vendor Management
You have better things to do than sit on hold with a software vendor. From purchasing and installation to support after go-live, we own the vendor relationship end to end.
24/7/365 Monitoring
Your network is watched around the clock, whether you’re in the office or on vacation. When something looks off, a Raven engineer acts on it and tells you what happened.
Procurement Services
Need a new system or an upgrade? We research and recommend the right hardware and software for your needs and budget, then source and configure all of it.
Documentation and Reporting
Every client gets a living record of their environment and a regular report on tickets, response times, and what changed. No mysteries.
What it feels like
Support that knows your name.
Three things our clients mention most often after switching.
You call, a person answers
An engineer who already knows your firm picks up. No ticket number roulette, no “have you tried restarting it.”
Problems get fixed once
Senior people do the work, so the root cause gets fixed, not just the symptom. Repeat tickets drop fast.
You hear from us first
Monitoring catches most issues before anyone notices. When something does happen, you get a call, not a status page.
More from Raven
Everything else we do.
Most clients start with one thing and add the rest as they see how we work. All of it is delivered by the same team, on one per-user price.
Cybersecurity
Managed detection and response, identity and access management, email security, and awareness training. Zero trust, explained in plain English.
Learn more →IT Strategy & Planning
vCIO-style roadmaps and budgets. You’ll know what needs replacing, when, and what it costs, a year before it becomes urgent.
Learn more →Project Services
Infrastructure upgrades, cloud migrations, office moves, new systems. Scoped properly, delivered by the same people who’ll support it after.
Learn more →Legal Tech Services
eDiscovery, time and billing, document management, and migrations between practice management platforms. Our specialty.
Learn more →Time for an IT company that understands you.
No pitch deck. Tell us what’s frustrating and a Raven engineer, not a salesperson, will get back to you with what we’d do about it.